All packages we send out require a signature. We do ask customers to check the mailing address on the invoice to ensure that it is correct, or if you need an alternate shipping address please contact us by e-mail or by phone to ensure that your watch gets shipped back to the correct address. Once the invoice has been paid we will ship your watch back to you using the same special mail package that we sent you when you shipped the watch in. If you do not like PayPal we will take your credit card information by phone. You can pay by any major credit card on PayPal. When your watch is completed we will send you an invoice by e-mail. Illinois Watch Company provides estimates based on previous repairs of similar types of watches Completed repairs shipment Certain conditions such as the possibility of completion within this timeframe are not guaranteed as certain conditions such as out of stock parts being backordered or even waiting for a manufacturing run to occur. Customer understands the length of repair time is not guaranteed, and will not hold Illinois Watch Company, responsible for any delays out of our control. We cannot guarantee this time frame due to the potential of parts to be backordered or not in stock or sometimes on vintage watches just finding parts may take additional time. Repair timeĪt the Illinois Watch Company, we attempt to complete work within 30 days or less. Vintage watches are not warranted against moisture unless expressly checked and indicated as warranted on your invoice when the watch is returned. If this were to occur you will be contacted and informed immediately that additional costs will be added, we do not proceed and we will not do any additional work or charge extra without your prior approval. On occasion we have encountered problems inside the watch that had not been anticipated or included in the original estimate. If the estimate is for a very high amount and we will be required to pay for many expensive parts up front a deposit may be required but we will let you know on the estimate if this is necessary. We will require payment when the job is completed and no job will leave the shop that is not paid for in full. When you approve our repair estimate, written or verbal we will order parts and start the repairs of your watch we do not require payment up front, if anyone requires payment up front for the entire job the alarm bells should be going off in your head, you should never pay the entire amount of the repair up front. When we receive your watch, Illinois Watch Company will contact you with the estimated cost for the repairs. The only cost will be for return shipping and insurance, which is flat rate of $24.95 for insurance up to $5000 and $34.95 if the value of your watch exceeds $5000. (There is never a charge for the estimate, and if for any reason you decide not to proceed with the repair, Illinois Watch Company will ship you back your watch. Once we have had a chance to inspect your watch and diagnose the problems, we will contact you to confirm the estimate. Instructions for packing and shipping your watch back to us. Protected shipping packaged for you to ship your watch to us. Once we receive your information, we will ship you the following: We will then ship you everything you’ll need to safely and securely send your watch to us. Our process begins when you call or complete our “request a mailer” form. That quality of service and expertise is something we bring to every project, making us the perfect partner to entrust your vintage watch. We know that your vintage watch is likely a treasured piece, often with important sentimental significance to you and your family.įor generations, Illinois Watch Company has been synonymous with quality. They need both the technical expertise as well as the experience. You have to have someone who is trained and has the right equipment. If you have a vintage watch then you likely know that not just anyone can repair your timepiece.
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